Support

Got a question, found a bug, or need help with something? Get in touch.

I'll get back to you within a day or two.

Common questions

How do I delete my account and all my data?
Go to Settings - Danger Zone - Delete Account. Type DELETE to confirm. This permanently removes everything - your catalogue, photos, and account from all our servers. It cannot be undone.

How do I export my gear catalogue?
Settings - Export Backup. This downloads a JSON file with your full catalogue, lineages, trips, and custom types. You can re-import it on any device.

I subscribed on iOS but Pro isn't showing on web.
Make sure you're signed into the same account on both. Pro status syncs automatically when you open the app - it may take a minute after subscribing.

I lost my data after switching devices.
If you have an account (signed in), your data syncs automatically. If you were using the app without an account, data stays only on that device. Sign in before switching devices to keep everything.

Can I use Kit Book on the web without the iOS/Android app?
Yes - the full web app is available at kitbook.app. Free tier limits (20 items, 1 trip) apply on web the same as on mobile.

How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Cancel there and your Pro access continues until the end of the current billing period. Your data is never deleted when you cancel.